Terms of Service

1. The service

ReviewFlow lets businesses send review requests to their customers, collect ratings, and direct happy customers to leave a public Google review while keeping low ratings as private feedback. You must be at least 18 and provide accurate information, and you are responsible for activity under your account.

2. Client data ownership and confidentiality

The subscribing business retains sole ownership and all intellectual property rights in its customer lists and contact records (“Client Data”). ReviewFlow acts strictly as a Data Processor, handling Client Data only on your documented instructions to provide the service, and treats all Client Data as strictly confidential. We never sell it, share it, or use it for any purpose of our own. See our Privacy Policy and Data Processing Terms.

3. Client consent warranty (TCPA & anti-spam)

You represent and warrant that you have obtained prior express consent from every customer before uploading or syncing their phone number or email address into ReviewFlow, as required by the Telephone Consumer Protection Act (TCPA), CAN-SPAM, and any other applicable law. You agree to indemnify and hold ReviewFlow harmless from any claims, damages, fines and costs (including reasonable legal fees) resulting from messages sent to customers who did not consent.

4. Messaging rules

• ReviewFlow automatically blocks further messages to anyone who replies STOP, UNSUBSCRIBE or a similar opt-out keyword.
• Automated SMS invites are sent only within US local quiet hours: between 8:00 AM and 9:00 PM in the recipient’s local time.
• You must not use ReviewFlow to send spam, unlawful, deceptive or abusive content.

5. Google review policy compliance

You must use ReviewFlow in accordance with Google Business Profile and Google review policies. You must not prohibit or discourage dissatisfied customers from leaving public reviews, offer incentives for reviews, or otherwise manipulate reviews. Private feedback routing is a convenience for your customers, never a replacement for their right to post publicly. You are responsible for your compliance with those policies.

6. Subscriptions, cancellation and refunds

• Billing: plans are billed monthly in advance and renew automatically until cancelled.
• Cancellation: you may cancel at any time before your next billing cycle; you keep access until the end of the period you have paid for and will not be charged again.
• Setup fees: the one-time setup fee for the Done-For-You plan is non-refundable once onboarding work has begun.
• Except where required by law, other fees are non-refundable.

7. Third-party services

The service relies on third parties such as Google, our hosting, messaging, email and payment providers. We are not responsible for their availability or changes to their policies.

8. Termination

You may stop using the service at any time. We may suspend or terminate accounts that violate these terms or put the service or other clients at risk. On cancellation your customer records are deleted as described in our Privacy Policy.

9. Disclaimers and limitation of liability

The service is provided “as is” without warranties of any kind, and we do not guarantee any particular number or rating of reviews. To the maximum extent permitted by law, ReviewFlow is not liable for indirect, incidental or consequential damages, or lost profits, and our total liability is limited to the amount you paid us in the 12 months before the claim.

10. Changes and contact

We may update these terms and will change the date above when we do; continued use means acceptance. Questions? Contact hello@heyreviewflow.com.